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Bid Number: 20230299
Bid Title: Request for Information: Telephony System
Category: Request for Information
Status: Closed


James City County, Virginia (“the County”), is requesting information from interested parties for a Telephony System to support all county departments and divisions. The purpose of  issuing this Request for Information (“RFI”) is to: 

  1. Determine the level of market interest.
  2. Obtain information on potential new technologies or approaches. 
  3. Obtain recommendations that would enhance the success of a future procurement opportunity for this project. 
  4. Obtain high-level cost estimates for planning and budget purposes; and 
  5. Provide the industry with an opportunity to comment on the potential procurement opportunity. 

 The program must provide the following, at a minimum: 

  • Telephone service to multiple locations.
  • Mobile workforce telephony services.
  • Organizational and departmental based call center services.
  • Automated attendant/IVR.
  • Call accounting and cost management capabilities.
  • Ability to integrate with 3rd party applications (for example Microsoft Office 365 and Microsoft Teams).
  • Administration and technical staff training.
  • End user training.
Publication Date/Time:
8/5/2022 12:45 PM
Closing Date/Time:
8/25/2022 2:00 PM
Submittal Information:
email response to
Contact Person:
Jessica Yost -
Related Documents:

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