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Emergency Communications

Our 911 center is a vital link for all Police, Fire and EMS responses in James City County. Over 100,000 calls for service are processed by our dispatchers each year. 

When to Call 911
All 911 calls should involve emergencies needing immediate assistance such as:
  • A crime in progress or having just occurred 
  • Immediate medical emergencies
  • Smoke or visible fire
  • Any immediate threat to life or property

When to Call Our
Non-Emergency Number

Calls which do not require immediate response or assistance, such as:
  • Legal questions involving criminal matters
  • Request other non-emergency services from police or fire
  • Request assistance from animal control
If you are in doubt as to whether a situation is an emergency, call 911; an emergency communications officer will assist you in determining your need.
If you accidentally dial 911, do not hang up. Stay on the phone and speak with the emergency communications officer. No matter how quickly you disconnect the call the 911 call will go to the center.